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What we run

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Pricing Why Us Support Contact
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Pricing

One monthly figure, and it includes the work

We price on what it actually takes to run your services properly — not on a low headline rate with the support billed by the hour once you're committed.

How we price

Four rules we hold ourselves to

Hosting pricing has a reputation for being deliberately hard to compare. These are the things we do differently, and you can hold us to them.

The management is in the price

Patching, monitoring, backups, certificates and support are part of the monthly figure. You should not be choosing between fixing a problem and controlling a bill.

Migration is part of onboarding

Moving you in is how you become a customer. We do not charge for the privilege, and we do not hold your data hostage if you later want to leave.

No surprises on the invoice

If something falls outside what you are paying for, you hear about it before the work happens, not afterwards on a bill.

Sized to the workload, not the tier

We would rather start you slightly smaller and grow than sell you headroom you never touch. Resizing is a conversation, not a renegotiation.

Every plan

Included regardless of what you're hosting

  • UK-based hosting and UK-based support
  • A phone number answered by engineers
  • Patching and updates on a defined cycle
  • Off-site backups with tested restores
  • TLS certificates issued and renewed
  • 24/7 monitoring with alerts to an on-call rota
  • Firewalling and platform hardening
  • Migration from your current provider
  • Capacity monitoring and honest advice on sizing
  • No charge for support on what we host

The variables

What actually moves the price

So you can see roughly where you'll land before you speak to anyone.

Resources
CPU, memory, storage and bandwidth. The biggest single factor, and the one most quotes lead with.
How much we run
Fully managed costs more than co-managed, because more of the work is ours. Both are legitimate choices.
Environments
Production alone is cheaper than production, staging and development. Most teams want at least staging.
Availability
A single well-run server suits most businesses. Replication and failover cost real money and we will say so.
Backup retention
Longer retention and more frequent snapshots cost more storage. We will suggest something proportionate.
Cover hours
Business hours as standard. Extended or 24/7 response is available where downtime genuinely cannot wait.
Licensing
Windows Server, SQL Server and similar carry vendor licensing which we pass through at cost.
Compliance
Evidence, documentation and controls for client due diligence or certification take time we have to account for.

Get a number

Answer four questions, get a real quote

It takes about a minute. A person reads it and replies — usually the same working day.

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What are you looking to host?

Choose as many as apply.

FAQs

Pricing questions

Because a price list for managed hosting is either wrong or meaningless. The honest answer to “how much is a server” is that it depends on what runs on it, how much of it you want us doing, and what happens if it stops. We would rather ask four questions and give you a real number than publish a headline figure nobody ends up paying.

Migration and onboarding are part of taking you on rather than a separate charge. If a project needs genuinely substantial work before it can be hosted — a significant rebuild, for instance — we will quote that separately and clearly, in advance.

Monthly and annual terms are both available, with annual being cheaper. We do not use long minimum terms to keep hold of customers; if we stop being useful to you, the exit is straightforward and we will help you move.

Not on managed plans. Support for the things we host is the point of the service, not an add-on. Work clearly outside that scope — development, a project, consultancy on something we do not host — is quoted before it starts.

Reviewed annually, and we tell you in advance with the reasoning. What we do not do is quietly increase things and hope you do not compare the invoices.

Or skip the form and just ring us

Five minutes on the phone usually gets further than any amount of form filling. Tell us what you're running and we'll give you a sensible ballpark on the call.

Get in touch 0118 384 2175

Or email hello@coffeecupsolutions.com