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VoIP & Hosted Telephony

A phone system that follows the people, not the desks

Keep your numbers. Lose the cupboard full of hardware. Take calls at a desk, on a laptop, on a mobile or inside Microsoft Teams — with routing you can change yourself.

Get a quote 0118 384 2175

Still on ISDN or analogue lines?

The traditional telephone network is being retired, and the services running over it are being withdrawn. Moving to hosted telephony is the route almost everyone takes — and it is considerably less stressful done deliberately than done urgently.

Talk it through

What you get

The features people actually use

Hosted phone systems come with enormous feature lists. These are the parts that change how a working day feels.

Call routing you can edit yourself

Hunt groups, ring order, out-of-hours behaviour and holiday routing, changed through a portal rather than by raising a ticket and waiting.

One number, wherever you are

Desk phone, desktop app and mobile app all ring together. Pick a call up on the mobile, walk to your desk, carry on.

Microsoft Teams calling

Make and take external calls from Teams, keeping your existing numbers and routing. One fewer application for people to learn.

Reporting that answers real questions

How many calls did we miss, at what times, and on which numbers. Enough to make a staffing decision with.

Voicemail that arrives as email

Messages land in the inbox as audio with a transcript, so they get dealt with instead of sitting on a handset flashing.

Failover that works without you

If the line drops, inbound calls divert automatically to mobiles or voicemail by a rule you set in advance.

Changing over

Nobody loses a call

The part that worries people is the switchover. It is also the part we have done most often.

  1. 1

    Survey

    We check your connectivity is up to carrying voice, and list every number, extension and routing rule you currently have — including the ones nobody remembers setting up.

  2. 2

    Build

    Your new system is configured and tested in parallel while the old one carries on running. Handsets and apps are provisioned in advance.

  3. 3

    Port

    Numbers transfer on an agreed date. Calls to your existing numbers keep arriving throughout; the switchover itself is a matter of minutes.

  4. 4

    Settle in

    We stay close for the first fortnight, adjust routing as people discover what they actually want, and train anyone who needs it.

FAQs

Telephony questions

Yes. Numbers are ported across, including main switchboard numbers and direct dials. Porting is arranged with the losing provider and scheduled so the cutover happens at a time that suits you rather than mid-morning on a Monday.

Calls follow a failover rule you define — typically diverting to mobiles or to a voicemail-to-email box — so inbound calls still reach somebody. Handsets reconnect on their own once the line is back.

Yes. We can connect your telephony into Teams so people dial and receive external calls from the Teams client they already use, keeping your numbers and call routing while removing a second application from everyone’s desktop.

Not necessarily. Many existing IP handsets can be re-provisioned onto our platform. Where they cannot, we will say so plainly rather than quietly including a hardware line on the quote. Plenty of teams end up using softphones and headsets instead.

If you are still on ISDN or analogue lines, yes — the traditional network is being retired and those services are being withdrawn. Moving to hosted telephony is the standard answer, and it is worth doing on your schedule rather than on a deadline.

Send us your latest phone bill

It is the quickest way to work out what you're paying for, what you're not using, and whether moving is worth it. We'll give you a straight answer either way.

Get a telephony quote 0118 384 2175

Or email hello@coffeecupsolutions.com